ESSENTIAL COMPUTER SYSTEM UPGRADE

Cramond Medical Practice is to have essential work carried out to upgrade to a new clinical server.  This notice contains important information to help minimise any disruption to services.   More information can be found on our website www.cramondmedicalpractice.com or our Facebook page Cramond Medical Practice.

APPOINTMENTS   We will be operating an extremely limited service from 30^th November 2026 until provisionally, 11^th December 2026 inclusive

During the period of the change over there will be limited, or no, access to computerised records and we will be reverting to a manual system.

This is to enable a new computer server to be installed.  During this period there will be no advanced booking of appointments.  A date for advanced booking of appointments beyond 26^th November 2026 will not be available until after the computers have been reconfigured.

To ease the transition to the new system it would help us if patients requiring routine non-urgent appointments avoid requesting appointments during this period or refer to NHS Inform Scottish health information you can trust | NHS inform for health advice or use the services provided in pharmacies through pharmacy first and pharmacy first plus.

Patients requiring urgent attention or advice should contact the surgery as normal.  Patients who attend the surgery may experience long waiting times and we aplogise for this.

There will be no change to our procedure for requesting home visits. 

Doctors and nurses will continue to be available for medical advice throughout most of the working day.  It is unlikely that you will be able to speak to a particular doctor.

RESULTS

We will have limited access to test results during the upgrade period.

NON NHS REQUESTS

We will be temporarily be suspending any non-NHS requests from Friday 6^th November 2026.  This includes insurance reports, medical record requests, shotgun licences, power of attorney requests and any other non-standard NHS work.  This will resume once the upgrade is complete

NEW PATIENT REGISTRATIONS

We will not process any new patient registration requests after 26^th November 2026 until 14^th December 2026.   Any requests between the mentioned dates will be processed as soon as possible after the upgrade.

Your co-operation at this time will be very much appreciated.

Later this year the practice will be migrating to a new clinical system.  During the migration period, access to patient medical records will be extremely limited.

To help us prepare for the change and minimise disruption to patient care, we will, where appropriate, begin issuing up to four months' supply of your usual medication from September onwards.  Please note that some exceptions will apply.

Please continue to order your medication as normal.  If you do not require all of your prescribed medication, there is no need to contact the practice.

We will provide further updates regarding the migration process over the coming weeks.

Thank you for your understanding and co-operation.

We have also created a Facebook page to provide important updates about the practice and general health information.  Please give us a follow!

Cramond Medical Practice

⚠️ Important Patient Notice

To support our move to a new clinical system, online appointment booking will be temporarily unavailable.

Once we have fully migrated you will be able to re-register for online booking we will keep you informed on when this will be available.

Please be assured that you can still book appointments by contacting the practice directly.

We understand this may be less convenient and apologise for any disruption. The change is necessary to ensure a safe and smooth transition to our new system.

Thank you for your patience and cooperation during this time.

The Practice Team