Appointments

 We offer:

• Routine face to face appointments (available to book up to four weeks in advance)
• Routine telephone appointments (available to book up to four weeks in advance)
• "On the Day" telephone and face to face appointments which are released at 8am each morning

To arrange a GP appointment:

• Telephone the surgery reception on 0131 336 5432
• The medical administrator will ask you some questions and arrange an appointment for you with the most appropriate clinician

Our Practice Nurse team are here to see patients in the surgery. 

To arrange a Practice Nurse appointment:

• Telephone the surgery reception on 0131 336 5432
• The medical administrator will ask you what the appointment is for and provide you with an appointment date and time to attend

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. A GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. The receptionist will ask for a few brief details to assist the doctor in determining the urgency of the call and your co-operation with this is appreciated. Due to other commitments, we cannot always guarantee that a particular doctor will visit.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

To cancel your appointment:

• phone us on 0131 336 5432, Monday to Friday from 8am - 6pm if you need to cancel or reschedule an appointment

Evening/weekend cover is provided by NHS 24. They can be contacted on the FREE NHS 24 NUMBER - DIAL 111

The NHS 24 website provides good general health information at all times of the day

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face
• if you need an interpreter
• if you have any other access or communication needs

This is a training practice and each year we have a fully qualified doctor attached to the practice to gain experience in general practice. We sometimes record consultations on video for teaching purposes, but your permission will always be sought, and you will be free to consult in private if you prefer.

We are also involved in the education of medical students from University of Edinburgh.  These students spend time at the surgery shadowing different members of the team.  If a student is shadowing a doctor or nurse, you will be asked if you are happy for them to be present during your consultation.  If you would prefer for the student not to be present, please let your doctor or nurse know and they can leave the room during your appointment.

The practice is involved from time to time in research studies. Patients' consent would always be sought prior to their involvement.